CODE OF CONDUCT (UK 2010)
Benchmarking – the process of identifying and learning from Good Practices in other organisations – is a powerful tool in the quest for continuous improvement and performance breakthroughs. The authors and sponsors have produced this European Code of Conduct to guide Benchmarking encounters and to advance the professionalism and effectiveness of Benchmarking in Europe.
It is based upon the Code of Conduct used by APQC and reviewed here by the UK Benchmarking Institute. The wording has been modified to take into account the requirements of competition law. The layout and presentation have also been modified to provide a more positive chronological approach.
Adherence to this Code will contribute to efficient, effective and ethical Benchmarking.
PRINCIPLE OF PREPARATION
PRINCIPLE OF CONTACT
PRINCIPLE OF EXCHANGE
PRINCIPLE OF CONFIDENTIALITY
PRINCIPLE OF USE
PRINCIPLE OF LEGALITY
PRINCIPLE OF COMPLETION
PRINCIPLE OF UNDERSTANDING AND AGREEMENT
BENCHMARKING WITH COMPETITORS
The following guidelines apply to Benchmarking with both actual and potential competitors:
This Code of Conduct is not a legally binding document. Though all due care has been taken in its preparation by reference to Commercial and NHS lawyers, the authors and sponsors will not be held responsible for any legal or other action resulting directly or indirectly from adherence to this Code of Conduct. It is for guidance only and does not imply protection or immunity from the law.
The code was originally developed by the Eurocode Working Group in 1996 supported by the Post Office and further developed by EFQM. This version is the of result regular reviews undertaken by the UK Benchmarking Institute.
The Benchmarking Institute for business improvement and knowledge sharing aims to freely stimulate and promote process improvement techniques for increased business performance through:-
Sharing of experience,
Leverage of academic knowledge,
More info from John.firstname.lastname@example.org
This version August 2010
© 2019 Good Governance Ltd.